Services Directory


In an emergency, always dial 999.

In Hertfordshire

Reporting Domestic Abuse

There are two options for those wishing to report domestic abuse in Hertfordshire;

Contact the police or an Independent domestic violence adviser (IDVA).

If you would like to send an email now to a specialist domestic violence officer within the Constabulary’s Harm Reduction Unit, or to an IDVA, click here, alternatively you can click on ‘report incident’ at the bottom of the home page. 

For more information about the police route, please click here.

For more information about the independent (IDVA) route, please click here.

Hertfordshire Sunflower Services provide advice, information and support to all victims of domestic abuse. Access to IDVAs (Independent Domestic Violence Advisors) and ISVAs (Independent Sexual Violence Advisors) is available. Read more.

Hertfordshire Domestic Abuse Helpline offers free and confidential advice, support, signposting and referrals to anyone affected or concerned by domestic abuse between 10am and 10pm Monday to Friday.

Phone: 08 088 088 088

Hertfordshire Constabulary has specially trained domestic violence officers who can offer practical help, safety planning and advice on legal matters. They will work with other agencies to support people and bring perpetrators to justice. Click here for contact details.

Hertfordshire County Council’s website has information about supportive services, housing, health and much more. There are links to adult care and children, schools and families’ emergency service numbers. Click here for more information.

Hertfordshire Drug and Alcohol Services for people who have drug or alcohol problems are provided through health services, the county council and voluntary organisations. Advice, counselling and rehabilitation services are provided. Click here for more information.

Hertfordshire Mental Health Services. Click here for links to services in Hertfordshire.

Vulnerable People / Learning Disabilities

Voice UK is a national charity supporting people with learning disabilities and other vulnerable people who have experienced crime or abuse. Read more….

Respond provides a range of services to both victims and perpetrators of sexual abuse who have learning disabilities and those who have been affected by other trauma.  They also offer support and training to families, carers and professionals.  Read more…..

Behavioural Addictions

The Living Room is a Hertfordshire charity that provides structured daily group therapy and one to one counselling and support for people with a whole range of addictions, as well as providing support for their families.  The Living Room enables people to become free of behavioural addictions such as love and sex addiction. As addiction touches the lives of family members, they provide support across three generations – including children, parents and grandparents, and help to their friends.

Stevenage 01438 355 649

St Albans 01727 854 479


Freedom Charity is a website with information about family issues such as forced marriage and honour based violence – 

Sure Start Children’s Centres provide parenting support and access to a range of services (including early education and childcare) for children aged 0-5 years. To find your nearest Sure Start Children’s Centre click here to enter your postcode.

Youth Connexions Hertfordshire offers information, advice and guidance to staff and partner agencies working with young people to give them the best start possible in their adult and working lives. It also provides information and practical support for parents and carers. Read more…..

All 11-19 year olds can use Youth Connexions Herfordshire’s site channelmogo which provides information advice and activities for young people aged 11-19 (or up to 25 where a young person has a learning diffculty or disability). Read more….

GOGET Info Project  - Hertfordshire Services for Young People and NHS Hertfordshire are working in partnership to help young people access useful information on sexual health, bullying and self harm.  The GoGetInfo Service is a national mobile information service for teenagers that sends trusted expert advice to their mobile phones 24/7. Cards are available from One Stop Shops to provide young people with all the relevant information. 

Visit to see a brief demo of the service.

Hertfordshire’s Children, Schools and Families department is available to help protect and safeguard you and your children from harm. Contacting them will not mean that children are taken from their parents and families – they provide a range of family support and child protection services to help you stay together where this is possible. Don’t be afraid to find out more; contact them on 0300 123 4043 (inc. out of hours).  

Family Lives provides free parenting advice and guidance. Read more….

Hertfordshire Safeguarding Children Board provides information, advice, support for parents/carers, volunteers, professionals and others working with children. Read more for additional links…..

GirlAbout is a charity whose aim is to empower young girls to make positive choices. Read more…..

Signpost – Watford for 11-24 year olds.  Call 01923 239 495 for additional information.

Urban Access – Hemel.  Call 10442 252 868 for additional information.

Youth Talk – St Albans  for 14 – 25 year olds.  Call 01727 868 684 for additional information.


Hayley Lockyer – Counselling – Watford area

Why Counselling?

Sometimes life can be tough and there may be times when we need some extra support. Counselling can offer you a confidential and non-judgemental space for you to work through life’s issues. I hope that it can enable you to bring about positive changes that help you to move forward in your life, whatever that may look like for you.

 How I Work:

Therefore, in counselling my aim is to offer you a caring, supportive, and confidential space to work through any issues or challenges that you are facing in life, whether past or present. Examples of issues that I have worked with include, depression, anxiety, bereavement/loss, low self-esteem, unexpected pregnancy and domestic abuse. I am passionate about working alongside women facing these issues and more.  

I have a DipHE in Counselling and a member of the BACP. My training is in an integrative approach to counselling, which means that the way I work draws together theories and tools from a variety of different counselling approaches including, CBT (Cognitive Behavioural Therapy), Psychodynamic Theory and a Person Centred approach. 

Contact Me: 

Please visit my website by clicking here.

Or email me on

Or telephone 07926 160 319 


HIV Support Organisations

Herts Aid, Ware: 01920 484 784

The Crescent, St Albans: 01727 842 532


If you have questions or concerns about your housing needs and options please contact your local housing department by clicking on the links to the local district and borough councils below:

Broxbourne Borough Council

Dacorum Borough Council

East Herts District Council

Hertsmere Borough Council

North Hertfordshire District Council

St Albans City and District Council

Stevenage Borough Council

Three Rivers District Council

Watford Borough Council

Welwyn Hatfield Council 


Young Pride in Herts –

Herts LGBT Guide –

Male Perpetrator Courses – Hertfordshire

ERDAP ‘Healthier Relationships Course’ – free to men over 18 in Hertfordshire, who have not had convictions for domestic abuse related offences.  Email for more information.  See the ‘Professionals’ section for the course flyer

‘Caring Dads’ – currently (November 2013) the cost of attending the programme can be fully met by HACRO (Hertfordshire Association for the Care and Resettlement of Offenders).  See the ‘Professionals’ section for more information.

Men’s Centre - Chells Surgery, Stevenage. Contact Dr Sala Osindero on 01438 347 330 for more information about the treatment programme available.


A refuge is a safe house where women who are experiencing domestic abuse can live free from violence. If you have children, you can take them with you. Refuge addresses are confidential. There are over 400 refuges in England, Scotland, Wales and Northern Ireland – you can choose to travel as far away from, or stay as near to, your home as you wish. Some refuges are for women from particular ethnic or cultural groups and all cater for women with a disability. Herfordshire has a number of refuges, detailed below:

East Herts and Broxbourne: Safer Places 

Dacorum Women’s Aid

St Albans and Hertsmere Women’s Refuge

Stevenage Women’s Refuge

Watford Women’s Refuge. Contact Watford Women’s Centre (Mon to Fri, 9am-5pm on 01923 816229)

Welwyn Hatfield Women’s Refuge

Rape & Sexual Violence/Abuse

Hertfordshire Rape Crisis Centre: 01707 276 512 (Helpline)

This is a free and confidential telephone and face to face counselling and information service for women who have experienced rape, sexual assualt or sexual abuse at any time in their lives.

The counsellors see women over the age of 16 either at the centre in Hatfield or in their own homes, by appointment.

The telephone helpline on 01707 276512 is open on Thursdays from 7.30pm-9.30pm. This line has an answerphone at all other times. This is checked regularly and calls are normally responded to within a few hours.

Opening Hours: Thursday 7.30pm-9.30pm.

Web pages:


Mrs Sylvia Clixby, Administrator, PO Box 256, Hatfield, Hertfordshire, AL10 0NE 

Phone 01707 276512

Admin 1707 276539


Registered charity number: 800325

Rape Crisis and Sexual Abuse Centre, Watford: 01923 241 600

The Rape and Sexual Abuse Counselling Service (RASAC) offers a free, confidential listening and support service for women and men who have been raped and/or sexually abused at any time in their lives, or for anyone who wants to talk about the effects of any unwanted sexual encounter.

Rape Crises England and Wales website aims to provide the basic information that survivors of sexual violence, friends and family need to access the services they need.

BPAS – British pregnancy advice service supports reproductive choice and health by advocating and providing high quality, affordable services to prevent or end unwanted pregnancies with contraception or by abortion. We also offer a range of other reproductive health services.

Gypsy/Traveller Community

Traveller Liaison Officer, Hertfordshire County Council: 07876 476 085

Sexual Health Clinics

The Kingsway Sexual Health clinic, Stevenage: 01438 847 500

Watford Sexual Health Centre, (9.30-11.30 walk-in clinic): 01923 217 206 to book an appointment

Hertford Sexual Health Clinic, (walk-in for under 25s Mon 2.30-4pm): 01707 373 358 to book an appointment

St Albans Sexual Health Clinic, (walk-in M-F 9.15-11.30): 01727 897 332

Women’s Centres

Watford Womens Centre welcomes every woman whether she is in crisis or entering a new phase in her life and wants to pursue her dreams. The Centre provides training, service and support.

The centre also holds regular domestic abuse awareness programmes, if you wish to find out what courses are available and/or to attend, please contact Alison Thomas at Watford Women’s Centre on 01923 816 229 or email 

To find out more please visit our website 

 Herts/Stevenage Women’s Centre provides support and information for women of all ages. Counselling and self-development courses are offered.

Citizen’s Advice Bureau (CAB) For a list of offices in Hertfordshire click here…

The Women’s C0unselling Centre, Hitchin: 01462 440 674


National Support Services

BPAS – British Pregnancy Advisory Service supports reproductive choice and health by advocating and providing high quality, affordable services to prevent or end unwanted pregnancies with contraception or by abortion. We also offer a range of other reproductive health services. Read more…

The Dogs Trust Freedom Project provides a pet fostering service for families fleeing domestic violence.  The service operates in Greater London.  Read more….

Hidden Hurt is a national umbrella agency for over 120 specialist voluntary sector agencies providing a range of counselling, therapeutic and support services working with women, men and children who are victims/survivors of rape, sexual violence and childhood sexual abuse. Read more…

Jewish Women’s Aid is an independent charity run by Jewish women for Jewish women and their children who are experiencing domestic abuse. Read more….

National Domestic Violence Helpline (England) are run in partnership between Women’s Aid and Refuge, the National Domestic Violence Helpline is a free phone 24 hour helpline for women staffed by female support workers and volunteers. It is a member of Language Line and can provide access to an interpreter for non-English-speaking callers. The helpline can also access the BT Type Talk Service. Read more… 

National Centre for Domestic Violence (NCDV) provides a free, fast emergency service for survivors of domestic abuse, regardless of their financial position. Click here for more information. Read more….

Parentline Plus  is a national charity that works for, and with, parents. It works to offer help and support through an innovative range of free, flexible, responsive services – shaped by parents for parents. Read more…

Polish Domestic Violence Helpline (PDVH)

The helpline provides people who are experiencing domestic violence with a confidential contact, which will allow them to talk about their situation and to obtain information about available help and support.

Helpline staff speak Polish and they offer support to Polish people living in the UK.

The project is carried out by Polish website Nowe Życie Bez Przemocy (A New Life Without Violence) in co-operation with Cheshire Without Abuse.

Please contact us on 01270 260106 or visit our website for further informaiton and advice.

Nowe życie bez przemocy (A new life without violence) is a Polish website with information for victims of domestic violence living in the UK. It contains information about help and options available to them in relation to issues such as finances, accommodation and legal proceedings. It also explains what domestic violence means, how it affects individuals and how to spot its early signs.  

Cheshire Without Abuse (CWA), formerly known as Crewe Women’s Aid since 1977, is a charity working in the Cheshire East area. They support women, men and children whose lives have been affected by domestic abuse. They offer a wide range of therapeutic services, including: recovery programmes for adults and children, training, change programmes for adults with abusive behaviours and children and young people activities and programmes. They also provide safe, temporary crisis accommodation to women, men and children fleeing domestic abuse.  

The POPPY Project was set up in 2003. It is funded by the Office for Criminal Justice Reform (reporting to the Ministry of Justice) to provide accommodation and support to women who have been trafficked into prostitution. Read more…

Refuge‘s network of safe houses provides emergency accommodation for women and children when they are most in need. Freephone 24-Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge. Telephone: 0808 2000 247. Read more…. 

Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Read more…

Victim Support is the national charity which helps people affected by crime. We provide free and confidential support to help you deal with your experience, whether or not you report the crime. Read more…

Women’s Aid is the key national charity working to end domestic violence against women and children. They support a network of over 500 domestic and sexual violence services across the UK. Read more…

Children/Young People

The Hideout is a resource created by Women’s Aid. Children and young people can visit an online refuge and explore all the rooms.. Read more…

NSPCC – National Society for the Prevention of Cruelty to Children’s purpose is to end cruelty to children. FULL STOP. Helpline for anyone concerned about a child at risk of abuse, including children themselves. Counselling, information and advice. Read more… aims to be the first place all young adults turn to when they need support and guidance through life. They believe all young people have the capacity to make their own decisions and life choices, provided they have access to high quality, impartial information and advice. Read more…

ChildLine is the free helpline for children and young people in the UK. Children and young people can call us on 0800 1111 to talk about any problem – our counsellors are always here to help you sort it out. Read more…

Forced Marriage/Violence/Abuse Related to ‘Honour’

Forced Marriage Helpline called the ‘Honour Network’, the dedicated helpline is run by the charity Karma Nirvana, which helps survivors of honour crimes and forced marriages. The phone line will is staffed by survivors who understand what the victims are going through. Read more….

The Forced Marriage Unit is part of the Home Office and Foreign Commonwealth Office and provides confidential advice/assistance to British nationals at risk of being forced into marriage overseas. Read more….

Henna Foundation operates a “one stop” service that works to meet and advance the needs, concerns and aspirations of Asian & Muslim children/families.  The Foundation hosts a national (multi-disciplinary) on-line forced marriage / HBV directory and knowledge centre.  Read more….

Southall Black Sisters provides information, advice, advocacy, practical help, counselling and support to black and minority ethnic women and their children experiencing domestic and sexual violence (including forced marriage and honour crimes). Their holistic services aim to help them escape violence and abuse and deal with a range of inter related problems. Read more…

Ashiana Network is a charitable organisation, based in London, to help women from Asian, Turkish and Iranian communities who are experiencing domestic abuse by providing culturally sensitive advice, support and help in accessing safe housing.  Ashiana offers safe accommodation and refuge space.  Read more….

FORWARD is an African Diaspora led UK-registered campaign and support charity dedicated to advancing and safeguarding the health and rights of African girls and women, in particular female genital mutilation (FGM) and forced and child marriage.  Read more….

ACCM (UK) is a Non-Government Organisation (NGO) Charity working to reach communities to improve the health, social and economic position of BME, asylum seekers, migrant and vulnerable communities locally, nationally and internationally.  It works to eliminate harmful traditions such as FGM, forced marriage, honour-based violence.  Read more….

Language line.  This service can provide an interpreter on the telephone immediately in 100 different languges, 24 hours a day.  It is not a free service.

Gypsy / Traveller Community

Solas Anois is an Irish women’s domestic abuse project. Read more……

National Association of Gypsy Women is a support group for Gypsy women and Travellers experiencing domestic violence. Read more…


National Health Service (NHS) - Choices for your health.  Read more…

NHS Direct provides information and advice about health, illness and health services, to enable patients to make decisions about their healthcare and that of their families. Read more…

The Terrence Higgins Trust (THT) is the leading HIV and AIDS charity in the UK, and the largest in Europe. Read more…

Mind is the leading mental health charity in England and Wales. They work to create a better life for everyone with experience of mental distress by: advancing the views, needs and ambitions of people with mental health problems;challenging discrimination and promoting inclusion; influencing policy through campaigning and education; inspiring the development of quality services which reflect expressed need and diversity; achieving equal rights through campaigning and education. Read more…

National Association for People Abused in Childhood is a registered charity, based in the UK, providing support and information for people abused in childhood.

B-eat is the leading UK-wide charity providing information, help and support for people affected by eating disorders – anorexia nervosa, bulimia nervosa and binge eating disorders. Email: Read more…

British Association for Counselling and Psychotherapy (BACP) is the professional body for counsellors. The search service will find you a therapist in the location of your choice. All therapists listed are professionally qualified and regulated by the BACP. Read more….

 National Counselling Directory – Domestic Violence.  This site provides details of cousellors close to you and appropriate for your needs.  It is a free, confidential service and also contains a number of sections on emotional disorders.  Every counsellor on the site who has submitted their profile has either provided evidence of their qualifications and insurance cover or is registered with a professional body with recognised codes of ethics and practice.  Read more…..

Relate offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through their website. Read more…

Rethink is a leading Mental Health charity, working to help everyone affected by severe mental illness recover a better quality of life. The charity is very much membership led and provides support with information, advice, services, groups, campaigns and research. Enquiries are welcome from everybody, whether you have a mental illness yourself, are a relative or carer, have a professional interest or just want to find out more. Read more…

SANE is a national mental health charity which aims to raise awareness of mental illness and campaign to improve services and initiate and fund research into the causes of serious mental illness through its research centre. Information and emotional support is also provided to anyone affected by mental illness via the helpline, SANEline and by email, via SANEmail.  Read more….


National Centre for Domestic Violence (NCDV) provides a free, fast emergency service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.  NCDV’s service ASSIST can speed up the prosecution process by allowing police to be sent court paperwork/injunctions at any time.  Read more….

Advicenow provides readable accurate information on rights and the law in England and Wales. It includes a managed web search of over 200 rights and legal websites, plus features, articles, quizzes and cartoons. Read more…

CAB – Advice guide provides independent advice on your rights – practical, up-to-date information on a wide range of topics, including benefits and housing, employment rights and discrimination, debt and tax issues links to our directory of Citizens Advice Bureau ; information in a wide range of languages ; a wide selection of fact sheets to print off ; details of other reliable online sources of information. Read more…

CAFCASS – Children and Family Court Advisory and Support Service  looks after the interests of children involved in family proceedings. They work with children and their families, and then advise the courts on what they consider to be in the best interests of individual children. Address: 8th Floor, South Quay Plaza 3, 189 Marsh Wall, London, E14 9SH. Read more…

Children’s Legal Centre provides free independent legal advice to children, parents, carers and professionals. Read more…

Community Legal Service (CLS) is a network of organisations that funds, provides and promotes civil legal services from general information to advice and representation.

Corporate Alliance Against Domestic Violence is a group of progressive companies and organisations working individually and collectively to address the impact of domestic violence in the workplace. Read more…

Criminal Justice System (CJS) If you have come into contact with the criminal justice system as a victim of crime, a witness, juror or you have been accused or convicted of a crime then their site can help. Email:  Read more…

Crown Prosecution Service (CPS) is responsible for prosecuting criminal cases investigated by the police in England and Wales. Read more…

Her Majesty’s Courts Service is an executive agency of the Ministry of Justice (MoJ). Our remit is to deliver justice effectively and efficiently to the public. We are responsible for managing the magistrates’ courts, the Crown Court, county courts, the High Court and Supreme Court in England and Wales.  Read more…

Legal Services Commission run the legal aid scheme in England and Wales. They provide information, advice and legal representation to help two million people each year access justice. The Community Legal Service (CLS) helps people with civil legal problems such as family breakdown, debt and housing. The Criminal Defence Service (CDS) helps people who are under police investigation or facing criminal charges. Read more…

Refugee Council is the largest organisation in the UK working with asylum seekers and refugees. They not only give direct help and support, but also work with asylum seekers and refugees to ensure their needs and concerns are addressed. Read more…


Broken Rainbow provides support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence. The UK’s only National LGBT Domestic Violence Helpline providing confidential support to all members of the LGBT community, their family and friends, and agencies supporting them. Read more…

Stonewall Equality and Justice for Lesbians, Gay Men and Bisexuals. Read more…

Beaumont Trust –

Beaumont Society –

Male Victims

ManKind Initiative provides a helpline with trained staff which is open 10.00am to 4pm and 7pm to 9pm every weekday.. They welcome calls from male victims of domestic violence and domestic abuse as well as calls from friends and family members of victims.. Read more…

Survivors UK provides information, support and counselling for men who have been raped or sexually abused.  Read more….

Men’s Advice Line.  This service provides a freephone confidential helpline for all men experiencing domestic violence by a current or ex-partner.  This includes all men – in heterosexual or same-sex relationships. Call 0808 801 0327 M-F 10am-1pm; 2pm-5pm; email at

Stalking / Harassment

National Stalking Helpline is a national hotline launched in April 2010 to provide assistance/safety planning to those who are stalked or harassed.

Other helpful services include:

Protection Against Stalking (formerly The CRT Trust) works jointly with relevant agencies to increase awareness of Stalking and Harassment to ensure victims receive all the protection and help they need to rebuild their lives and live free of fear. Read More…

Stalking Victims Sanctuary

Network for Surviving Stalking (NSS) provides support to victims, potential victims and others affected by stalking /harassment throughout the UK, to raise awareness of the subject and to provide information about stalking /harassment and harassment to professionals, relevant agencies and the public. Read more…



Crimestoppers is an independent charity working to help solve crimes. ’Provide information about crime anonymously by calling Crimestoppers on 0800 555 111′  Read more…

Shelter’s vision is that everyone should have a home – somewhere decent, safe, affordable and permanent. Read more…

POPPY Project was set up in 2003. It is funded by the Office for Criminal Justice Reform (reporting to the Ministry of Justice) to provide accommodation and support to women who have been trafficked into prostitution. Read more…

Action on elder abuse is when an older person suffers because of: physical cruelty; emotional neglect; sexual abuse; financial exploitation. If you are worried that someone you know may be suffering from elder abuse or if you need more information you can call the Action on Elder Abuse helpline on 0808 808 8141. Read more…

Age UK (Help the Aged and Age Concern are now Age Uk) believes older people have the right to live free from fear and harm and is committed to ending elder abuse. Elder abuse occurs when an older man or woman is harmed, mistreated or neglected. Worried about abuse? Call the Action on Elder Abuse helpline on freephone 0808 808 8141. Read more…

Jobcentre Plus is a government agency supporting people of working age from welfare into work, and helping employers to fill their vacancies. They are part of the Department for Work and Pensions (DWP) and play a major role in supporting the Department’s aim to ‘promote opportunity and independence for all through modern, customer-focused services’. Read more…

Reunite are the leading UK charity specialising in international parental child abduction. reunite was formed in 1986 and registered as a charity in 1990. We provide advice, information and support to parents, family members and guardians who have had a child abducted or who fear child abduction. They also provide advice to parents who may have abducted their child as well as advising on international contact issues. Read more…

Further information, help and advice provided by other national organisations can also be found on Hertfordshire County Councils website Hertsdirect.