Herts Domestic Abuse Helpline is currently looking for trustees.

The helpline is an independent charity, part of Hertfordshire's efforts to tackle domestic abuse under the Herts Sunflower umbrella.

Trustees have control and responsibility for the charity’s management and administration.

This role is extremely rewarding – you'll make a real difference to people’s lives.

Apply to be a trustee

Email Christine Roach at chair@hertsdomesticabusehelpline.org with your CV and a short personal statement explaining:

  • why you're interested
  • what skills and experience you can bring.

Email Christine if you'd like an informal chat about the role.


What will you need to do?

The charity has a small, friendly Board of Trustees who provide governance and oversight but are also ‘hands on’ in working towards our goals.

  • As a Trustee you would attend and contribute your opinions at board meetings for one morning every 2 months. These are usually held in Welwyn Garden City on Fridays.
  • There may be occasional planning away days.
  • We would also like you to lead one aspect of the Trustees’ responsibilities working alongside staff and others. This would require additional time commitment.
  • You need to have the spare time to carry out the role properly. We ask that you make a commitment to us of 3 years.


The Trustees don't normally speak to survivors although, of course, they do occasionally meet some survivors at awareness or fundraising events.

Ideally you'll live or work in Hertfordshire and have access to your own transport. This role is unpaid but travel expenses can be reimbursed.

We abide by the Charities Commission Charitable Incorporated Organisation guidelines and have a Constitution and a number of internal policies by which all Trustees abide. Under CIO status, Trustees do not have individual liability.

Who we’re looking for

We're looking for experienced people who are good all-rounders and are happy to ‘muck in’ to get things done.

You'll need:

  • good, independent judgement and a strategic vision
  • an ability to think creatively
  • a willingness to speak your mind and listen to others
  • an understanding and acceptance of the legal duties, responsibilities and liabilities of Trusteeship
  • an ability to work effectively both on your particular work area and as a member of a team
  • some knowledge of domestic abuse is desirable but not essential as this can be learnt
  • a DBS check.


Particualrly, we're looking for skills in the following areas:

  • social media and technology
  • marketing
  • fundraising and experience of making funding applications.
  • event management.


We need your help to achieve these aims:

  • Fit for the future – making best use of technology to meet people's expectations and make it as easy to contact us as possible. We're upgrading our phone system and looking at social media, email and webchat.
  • Promoting the service – people need to know we exist and can help. We need to reach all areas of our diverse community in Hertfordshire. We need to improve our reach, not only to female survivors, but men, the LGBTQ community and people from black and minority ethnic backgrounds, people whose first language is not English, people who aren't online and older people. In short, we want to increase contacts.
  • Fundraising – we currently get partial funding for the Helpline service so we need to raise additional funds to pay staff, keep the service free to the caller, and pay for promotional material. To do this, we need to apply for grants and organise fundraising events.

About Herts Domestic Abuse Helpline

  • 2002 – Herts Domestic Abuse Helpline was set up by a police inspector working on domestic abuse cases. He realised that often victims of domestic abuse did not want help from the police or social services. But they did want to speak to someone confidentially about what their options were, allowing them the space and time to decide what they wanted to do next.
  • 2,000 calls a year – now a registered charity, the helpline takes calls from around 2,000 people a year, not just victims of domestic abuse and coercive and controlling behaviour, but also from concerned friends and family members, work colleagues, people who are concerned about their behaviour to others and also from professionals.
  • 16 years old – the free service is available to everyone over 16 years old.
  • 40 volunteers – we have around 40 well-trained volunteer call takers who work on a rota basis from home. They listen non-judgmentally don't take callers' personal details.
  • 170 support organisations – the helpline signposts callers to the most appropriate support from 170 organisations, mainly in Hertfordshire.